Privacy Policy
Last updated November 8, 2026
1. What we collect
Account information you provide: email address, and optionally full name, display name, company, phone number, NMLS ID, and DRE license number. Trial and subscription status: which Tool you have access to and when your trial or subscription started — we do not log the content of your analyses. Billing information: handled entirely by Stripe; we store a Stripe customer and subscription reference, never your card number. Documents you upload to USIG Commercial Analysis are read in your browser; USIG does not store the files themselves. The text extracted from them is sent for AI processing (see section 3). When you save a deal, we store the deal figures, analysis results, financing, due diligence and asset management entries, and the names, categories and review notes of its documents in your account. If you look up market context, the property address you enter is used to find its county. If someone requests a rate estimate on USIG Financing Analysis (mortgage.usig.ai), we collect the contact and loan details they enter so the broker they chose can respond. Enquiries you submit through the contact form. A broker's name, NMLS ID, phone number and email address are shown on that broker's public page and returned to anyone using that broker's link.
2. How we use it
To authenticate you across USIG Decision Tools and the three individual Tool sites, to track your free trial and subscription status, to process subscription billing and send billing-related email, to personalize Financing Analysis output with your name and NMLS ID at your direction, and to respond to enquiries you send us.
3. Who we share it with
We share data only with the service providers needed to run USIG Decision Tools: Supabase (authentication and database), Stripe (billing), Resend (transactional email), Anthropic (AI processing of deal figures and document text for analysis), and Airtable (our record of new subscribers). If you use the AI Assistant, the deal details and report you choose to send are shared with Airtable and Make (workflow automation) and Vapi (voice calling) to place that call. If you look up market context, the property address is sent to the U.S. Census Bureau's public geocoder; other market rates are fetched without any of your information. Rate-estimate requests on USIG Financing Analysis are emailed to the chosen broker through FormSubmit, and quotes a broker finalizes are sent to Make. We do not sell your data or share it for advertising.
4. Document security
Uploaded document files are not stored by USIG. Saved deals are stored in our database and are accessible only to your account. We do not include document contents in application logs.
5. Your choices
You can review and update your profile details at any time from your account. To request deletion of your account and associated data, email brenda@usig.ai. Cancelling a subscription does not delete your account or saved work.
6. Cookies
We use a single authentication cookie, scoped to usig.ai, to keep you signed in across this site and the three Tool sites. We do not use advertising cookies. Some pages include services from other companies, such as YouTube or Vimeo videos on USIG CRE Packing, and those services may set their own cookies under their own policies.
7. Contact
Questions about this policy or your data: brenda@usig.ai. USIG LLC.